PROUDLY SERVING ALL TULSA METRO

Website Privacy Policy (RealWork Template)

Last Updated: 2/4/26

Company Name: Accu-Air

Website: https://accuairok.com/

Accu-Air (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Website Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our website (the “Website”).

This policy applies to information we collect through the Website, including through contact forms, online scheduling, web chat or messaging, call tracking and marketing tools, and other online interactions. It does not apply to information collected offline (for example, by phone or in person) unless we specifically state otherwise. This Website is intended for users located in the United States. If you access the Website from outside the United States, your information may be transferred to, processed, and stored in the United States.

By accessing or using the Website, you agree to this policy. If you do not agree, please do not use the Website.

1. Information We Collect

We collect information in three primary ways: (a) information you provide to us, (b) information collected automatically when you browse the Website, and (c) information collected through cookies and similar technologies used for analytics, advertising, and performance measurement.

1.1 Information You Provide Voluntarily

When you submit information through the Website—such as by requesting service, requesting an estimate, scheduling an appointment, starting a chat, or contacting us—we may collect the information you choose to provide, including:

• Identifiers and contact information (such as name, email address, phone number, and mailing/service address).
• Service request details (such as service type, preferred appointment windows, photos or attachments you upload, and notes you provide).
• Communications content (such as messages submitted through forms, chat, SMS, email, or other channels you use to contact us).
• Any other information you choose to submit through the Website.

You are not required to provide personal information to browse the Website. However, if you choose not to provide certain information, we may be unable to respond to your request or provide certain services through the Website.

1.2 Information Collected Automatically

When you visit the Website, we (and our service providers) may automatically collect certain information about your device and your interaction with the Website, such as:

• IP address and general location information (such as city/state inferred from IP address).
• Device and browser information (such as browser type, operating system, device type, and language settings).
• Usage and event data (such as pages visited, links clicked, scroll activity, time spent on pages, and referring/exit pages).
• Approximate timestamps, session identifiers, and diagnostic data used for performance, analytics, and security monitoring.

This information helps us operate the Website, measure performance, understand visitor engagement, detect and prevent fraud, and maintain security.

1.3 Cookies, Pixels, SDKs, and Similar Technologies

We use cookies and similar technologies (such as pixels, tags, local storage, and SDKs) to help the Website function, to understand how the Website is used, and to support advertising and measurement activities. These technologies may collect information such as your IP address, device/browser characteristics, and your interactions with the Website.

Examples of technologies we may use include:

• Analytics tools (for example, Google Analytics) to understand Website traffic and usage.
• Advertising and conversion measurement tools (for example, Google Ads and Meta Pixel) to help measure the effectiveness of marketing campaigns and deliver ads.
• Call tracking tools (for example, dynamic phone numbers) to attribute calls and leads to marketing sources and improve service.
• Chat and messaging tools to support customer communications and improve responsiveness.

Some of these technologies may be operated by third parties and may collect information across different websites or online services over time, subject to those parties’ privacy practices.

You can control certain cookies through your browser settings and, where available, through any cookie preference controls presented on the Website. See Section 4 for more information.

2. How We Use Your Information

We use the information we collect for legitimate business purposes consistent with operating a home services business and maintaining an effective Website. Depending on how you interact with the Website, we may use information to:

• Provide and manage services, including responding to inquiries, providing estimates, scheduling appointments, and coordinating service delivery.
• Communicate with you, including confirmations, reminders, follow-up communications, and customer support.
• Operate, maintain, and improve the Website, including troubleshooting, testing, analytics, measuring performance, and improving user experience.
• Conduct marketing and advertising activities with your consent, including measuring campaign performance, and attributing calls and leads.
• Protect against fraud, misuse, and security incidents; enforce our policies; and maintain the safety and integrity of our systems.
• Comply with applicable legal requirements and respond to lawful requests.

We do not sell personal information. We do not use information collected through the Website to make decisions that produce legal or similarly significant effects solely by automated means (for example, automated denial of services).

3. Communications and Text Messaging

If you provide your phone number or email address through the Website, you may receive communications from us. These communications may be transactional (for example, appointment confirmations or reminders), service-related (for example, updates about your request), or, where permitted, promotional (for example, offers or seasonal service reminders).

3.1 Calls and Emails

We may contact you by phone or email to respond to your request, provide scheduling updates, confirm details, or provide customer support. You may opt out of promotional emails at any time by following the unsubscribe instructions included in the email.

3.2 SMS / MMS Text Messages

If you opt in to receive text messages (for example, by submitting a form that includes consent language or by requesting text updates), we may send SMS/MMS messages related to your service request, appointment, or customer communications.

• Message frequency may vary.
• Message and data rates may apply.
• You can opt out at any time by replying STOP.
• For help, reply HELP or contact us using the information in Section 10.

We do not sell, rent, or share opt-in phone numbers or text-message consent information with third parties for their own marketing purposes.

4. Cookies, Interest-Based Advertising, and Your Choices

Cookies are small text files stored on your device. We use cookies and similar technologies for several purposes, including to operate the Website, remember preferences, analyze traffic, attribute calls and leads, and measure or improve advertising performance.

4.1 Managing Cookies

You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are being sent. If you disable cookies, certain features of the Website may not function properly.

If the Website presents a cookie banner or preference center, you can use it to manage certain categories of cookies where available.

4.2 Analytics and Advertising Tools

We may use third-party analytics and advertising tools (such as Google Analytics, Google Ads, and Meta Pixel). These providers may set cookies or similar technologies and collect information about your interactions with the Website to provide measurement, analytics, and advertising services. Information collected through these tools may be combined with other information collected through the Website for the purposes described in this policy.

4.3 Global Privacy Control (GPC)

Some browsers or extensions support the Global Privacy Control (“GPC”) signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing (such as certain types of “sharing” for targeted advertising under state law). Note that honoring GPC may be limited by technical constraints and may not apply to all uses of cookies (for example, cookies necessary to operate the Website).

4.4 Do Not Track

Some browsers include a “Do Not Track” (DNT) setting. Because there is no common industry standard for interpreting DNT signals, the Website may not respond to all DNT signals. You can use the other controls described in this section to manage cookies and tracking.

5. Sharing and Disclosure of Information

We may disclose information collected through the Website in limited circumstances as described below. We do not sell personal information.

5.1 Service Providers

We may share information with vendors and service providers that help us operate the Website and run our business, such as website hosting providers, analytics providers, advertising and measurement vendors, call tracking providers, and customer communication tools. These providers are permitted to use information only to perform services on our behalf and are subject to contractual confidentiality and security obligations. We do not authorize service providers to use personal information for their own independent purposes.

5.2 Legal and Safety

We may disclose information if we believe it is necessary to: (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce our agreements or policies; (c) protect the rights, property, or safety of the Company, our customers, or others; or (d) detect, prevent, or address fraud or security issues.

5.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website from unauthorized access, use, disclosure, alteration, or destruction. Despite these efforts, no method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Email, text messages, and chat communications may not be encrypted end-to-end and may not be secure. Please do not send sensitive information through these channels.

If you believe your interaction with us is no longer secure, please contact us immediately using the information in Section 10.

7. Links to Other Websites

The Website may contain links to third-party websites or services. We do not control, and are not responsible for, the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any website you visit.

8. Children’s Privacy

The Website is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the Website, please contact us so we can take appropriate steps to delete it.

9. Data Retention

We retain personal information collected through the Website for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law.

10. Changes to This Policy

We may update this Website Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this policy. Your continued use of the Website after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions about this policy, wish to exercise applicable privacy rights, or want to make a request regarding information collected through the Website, please contact us:

• Phone: (918) 321-7933
• Email: info@accuairok.com
• Mailing Address: 3450 W 151st St. Kiefer, OK 74041

12. Privacy Rights and Choices (U.S. Residents)
    Depending on where you live, you may have certain rights regarding personal information, which may include the right to:

• Confirm whether we collect or process personal information about you and request access to it
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to certain legal exceptions
• Request a copy of personal information in a portable format
• Opt out of certain uses of personal information, including certain forms of targeted advertising conducted through cookies and similar technologies

• Appeal a decision regarding your privacy rights request, where required by applicable law.

Depending on your state of residence and applicable law, you may have certain privacy rights regarding your personal information. It is important for you to know that the availability and scope of these rights may vary by jurisdiction.

How to Exercise Your Rights
To submit a privacy request, contact us using the information in the “Contact Us” section. We may need to verify your identity before completing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf. If your request is denied, you may have the right to appeal our decision by contacting us using the information above and stating that you are submitting an appeal.

Cookie and Advertising Choices
You can control cookies and similar technologies by:

• Adjusting your browser settings to block or delete cookies
• Using any cookie preference tools or banners that may be available on the Website
• Using certain browser signals (such as Global Privacy Control) that communicate your preference to opt out of certain cookie-based uses, where required by applicable law

Please note that blocking cookies may affect the functionality of the Website, and some cookies are necessary for the Website to operate.

No Sale of Personal Information
We do not sell personal information for money. However, we may allow certain third-party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement. You can opt out of certain cookie-based advertising through the controls described above.